Refund policy

At Tressly.monster, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

1. 30-Day Return Policy

We proudly offer free returns within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused or only lightly inspected.
  • Products should be returned in their original packaging whenever possible.
  • Proof of purchase or order confirmation is required.

2. Free Return Shipping

We provide free return shipping for eligible returns.

Once your return request has been approved, our support team will provide detailed return instructions.

Please do not send products back without contacting us first.

3. Refund Process

After your returned item is received and inspected, we will notify you of the refund status.

Approved refunds are processed back to the original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days after processing.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

We'll resolve the issue as quickly as possible by offering a replacement or full refund.

5. Order Cancellation

Orders may be canceled before shipment.

If your order has already been processed or shipped, it will follow our standard return policy.

6. Non-Returnable Items

For hygiene and safety reasons, we may decline returns if products show clear signs of extensive use, intentional damage, or misuse.

7. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you still need assistance, please contact:

Email: support@tressly.monster

8. Contact

Tressly.monster

5620 Sundale Grove

Surrey, BC V3S 7M7

Canada

Email: support@tressly.monster

Phone: +1 604 836-1514