Shipping policy

At Tressly.monster, we are committed to delivering your order safely, efficiently, and at no extra shipping cost. Please review our shipping policy below to understand how we process and deliver orders worldwide.

Worldwide Free Shipping

We proudly offer FREE shipping on all orders worldwide. There are no minimum purchase requirements or hidden shipping fees.

No matter where you shop from, we strive to provide a reliable and convenient delivery experience.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing typically takes 1–3 business days after your order has been successfully placed.

During peak seasons or promotional events, processing times may occasionally be extended. If this happens, we will work to process your order as quickly as possible.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is:

7–14 business days

Delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Holiday periods

While we do our best to meet these estimates, delivery dates cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (when available).

Tracking updates may take several days to appear after shipment, depending on the carrier.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are determined by your country's customs authority and are the responsibility of the customer where applicable.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it ships.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package

We will review your request promptly and provide a suitable resolution.

Contact Us

Tressly.monster

5620 Sundale Grove

Surrey, BC V3S 7M7

Canada

Email: support@tressly.monster

Phone: +1 604 836-1514